Francis Financial’s Response to COVID-19
First and foremost we hope you and your loved ones are staying healthy during this unprecedented time.
In this time of social distancing, I want to assure you that we are here for you, and Francis Financial business continues, as usual. We have enacted our Business Continuity Plan, as part of Francis Financial’s ongoing efforts and preparations during this public health emergency, and all staff members are working remotely.
While this is an unprecedented event in recent history, this is not the first time that Francis Financial has been faced with working through a crisis. In October 2012, Hurricane Sandy sent millions of gallons of water into our office building, leaving us without a physical location for well over two months. We were up and running only 18 hours later, because of our established remote systems and paperless operations. We have continued to stress test our Business Continuity Plan, by requiring our entire team to work remotely once a month for the last eight years. This preparation has allowed us to seamlessly transfer our operations outside of the office.
To reduce the risk of exposure and keep everyone safe, we have moved all meetings to Zoom, Skype, FaceTime or phone. This is the only change that you will notice. Our office phones come directly to the team members and all emails are replied to per our normal 24-hour response policy.
Our team is taking care of themselves by eating right, getting lots of rest, and exercising so that we can be at our best to take care of you! Most importantly, we hope that you also continue self-care, and we encourage you to please reach out if we can help in any way.
Our thoughts are with the individuals and communities that have been directly impacted by the virus and healthcare workers who are continuing to show up to keep us healthy and safe.